Cancellation and refund policy

1. Trying it costs nothing

A laboratory sees Kliniqo on the demo, or set up on its own rate card, before it pays. No card is taken, so there is nothing to refund if it ends there. Its patients' files move in only after the order and the data-processing agreement are signed.

2. The first thirty days

If, within thirty days of the first payment for a laboratory, you decide the software is not for you, tell us and we refund the whole amount. No reason is needed. The refund goes back the way it came within seven working days of your request.

3. After thirty days

A subscription is for its billing period. After the first thirty days there is no refund of the remaining months, but the laboratory keeps full use of the Service to the end of the paid period. Taking off an extra takes effect as soon as it is taken off in the laboratory's setup: it leaves the month from then, not at a renewal.

4. Cancelling

• Cancel at any time, by writing to us. The subscription runs to the end of the paid period and does not renew.
• For ninety days after the end of the period the laboratory can still sign in to take its data: six CSV exports — orders and billing, payments and refunds, turnaround, bookings and home visits, the patient register and the activity log — and every report, printed or saved. Anything else, such as the results as a file, we export for the laboratory on request.
• After those ninety days we delete the laboratory's data, except what the law requires us to keep.

5. Renewal

We remind you before the period ends. Nothing is charged automatically: a renewal is a payment you make. If the period ends without one, the laboratory moves to read-only for ninety days, then the account closes as above.

6. When we cancel

If we end a subscription for a reason that is ours — we stop offering the Service, or cannot provide it as promised — we refund the unused months pro-rata. If we end it because of a breach of the terms, we do not.

7. WhatsApp messages

Messages go out from Kliniqo's WhatsApp number in the laboratory's name. Each message that really goes is charged at the laboratory's own quoted price on the Kliniqo invoice, and is not refundable once sent. A message that was never sent is never charged.

8. How to ask

Write to us through the contact page from the owner's email address, naming the laboratory. We confirm within two working days and say when the money will arrive.